Return Policy

Return Policy

If you're unsatisfied with your purchase, you have 30 days from the date of receipt to return it. Returns must be unused and in their original condition and packaging. We cannot accept returns for used items or items not in their original condition. To initiate a return, simply reach out to us through our website's chat service or email support@savilandofficial.com with your order number and zip code, and indicate the reason for your return. Once we receive your return at our warehouse, we'll process your refund.

*Please Note: Outbound shipping costs are non-refundable. For your peace of mind, ensure your return package has tracking, as we cannot be held responsible for returns until they reach our warehouse.

Quality Concerns

If you've encountered an issue with your product, please contact us via our website's chat service. Provide your email address, select the affected order, and include a detailed description of the issue along with a photo. Our customer support team will respond within 24 hours to resolve the issue.

Exchanges

If the product you received isn't quite right for you, our Customer Support team is here to assist you in finding a suitable replacement. Feel free to reach out to us anytime for advice on selecting a product that better fits your lifestyle and needs. If you already know which item you'd like to exchange your product for, contact us through our website's chat service. Your new order will be shipped once we receive your original order at our warehouse.

Return Fees

  • United States - Free returns within 30 days
  • Rest of World - Customers are responsible for return shipping with tracking to the address provided on your return label. Return window: 30 days

Items Not Eligible for Return

  • Replacement products
  • Free gifts
  • Products purchased from third-party retailers (e.g., Walmart, Amazon, Mercado, etc.)
  • Orders totaling below $50 (excluding shipping fees)
  • Products valued under $30
  • Individual items from gift bundles

Return Shipping Address (if applicable)

15 Jinhui Road, Sanlian Industrial Zone, Licheng Street, Zengcheng District, Guangzhou, Guangdong

If you have any further questions, please don't hesitate to contact us at support@savilandofficial.com.