Can I make changes to or cancel my order after placing it?

Unfortunately, it is no longer possible to cancel or change your order due to the automated processing system. We are not responsible for errors in order information. Please double-check your order details before checking out. Once your order has been sent to our warehouse for processing, we will not be able to change your shipping address or order details.

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information. Please wait for your package to be scanned by the carrier to start receiving status updates.

Where can I view my order history?

You can keep track of your orders by creating an account on our website. Simply sign up with the email address used to place your order and create a password.

What payment methods do you accept on your website?

We work with Shopify Payments to bring you a diverse range of payment options. We currently accept most major credit cards, including VISA and AMEX, as well as Shopify Pay, PayPal, Apple Pay, and Google Pay. If you'd like to see another payment option available, please contact us via our chat service with your suggestions.

What currencies do you offer on your website?

Orders to the United States and the rest of the world are charged in USD.

Do you offer special discounts?

We’re offering an exclusive 20% discount for fans who are our brand ambassadors (KOL). Just add our KOL exclusive code on the cart page, and your discount will be applied at checkout. Please note: the 20% discount cannot be combined with other onsite discounts. In the event of an onsite sale or promotion, 20% will be deducted off the full price of the item when using your KOL exclusive code.