If you are not satisfied with your product, you can return it within 30 days of receiving your order. Returns must be unused, in the state you received them and with the full packaging. Returns that are used or are not in the original received state will not be received for a refund. To return your item, simply contact us via the chat service on our website or email firstname.lastname@example.org with your order number and zip code, indicate your return reason. Once we have received your return in our warehouse, a refund will be sent to your account.
*Please note: we do not refund outbound shipping costs.
If you have experienced an issue with your product, please contact us via the chat service on our website. You can enter your email address, select the affected order and include a detailed description of the issue along with a photo. Our customer support team will reach out to you within 24 hours to arrange a solution.
If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs.
If you already know which item you would like to exchange your product for, contact us via the chat service on our website. Your new order will be shipped out to you as soon as we have received your order back in our warehouse.
- United States - Free returns within 30 days
- Canada - $5 return fee | 30 days return window
- Rest of World - Customers are responsible for returning the package with track and trace to the address provided on your return label | 30 days return window
What items are not eligible for return?
- A replacement product
- Free gifts
- Products bought from a third party (e.g. Walmart, Amazon, Mercado, etc.)
- Any order below $50 (not including shipping fees)
- Any product under the value of $30
- Individual items from any gift bundle
What is the return shipping address?(if applicable)
15 Jinhui Road, Sanlian Industrial Zone, Licheng Street, Zengcheng District, Guangzhou, Guangdong
If any other questions, please feel free to contact us via email@example.com at your earliest convenience.