Q: Can I make changes to or cancel my order after placing
it?
A: It is unfortunately no longer possible to cancel or change your order due to
the processing order automatically at the system. Please be sure to double-check your order details
before
checking out. We will not be able to change your shipping address or order details once your order has
been sent to our warehouse for processing.
If you have questions about this process, feel free to
reach
out to us via our chat service, and we will be happy to help!
Q: I need to change my shipping address; how can I do
this?
A: Please be sure to double-check your order details before checking out. We
will not be able to change your shipping address or order details once your order has been sent to our
warehouse for processing.
Q: How do I track my order?
A: Once your order has been dispatched from our warehouse, you will receive an
email with your tracking information. Please wait for your package to be scanned by the carrier and to
start receiving status updates.
Q: Where can I view my order history?
A: You can keep track of your orders by making an account on our website.
Simply sign up with the email address used to place your order and create a password.
Q: What payment methods do you accept on your
website?
A: We work with Shopify Payments to bring you a diverse range of payment options
on our website. We currently offer most major credit cards, VISA, AMEX, Shopify Pay, PayPal, Apple Pay,
and Google Pay. If you'd like to see another option available on our website, we would love to hear your
feedback! Please feel free to contact us via our chat service with your suggestions.
Q: What currencies do you offer on your
website?
A: Orders to the United States and the rest of the world are charged in USD.
Q: Do you offer special discounts?
A: We’re offering an exclusive 20% discount for fans who are our brand kol. Just
add our kol exclusive code on the cart page, and your discount will be applied at checkout. Please note:
the 20% discount cannot be combined with other onsite discounts. In the event of an onsite sale or
promotion, 20% will be deducted off the full price of the item when using your kol exclusive code.
