Can I make changes to or cancel my order after placing it?

It is unfortunately no longer possible to cancel or change your order due to the processing order automally at system. We are not responsible for errors in this order information. Please be sure to double check your order details before checking out. We will not be able to change your shipping address or order details once your order has been sent to our warehouse for processing.

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information. Please wait for your package to be scanned by the carrier and to start receiving status updates.

Where can I view my order history?

You can keep track of your orders by making an account on our website. Simply sign up with the email address used to place your order and create a password.

What payment methods do you accept on your website?

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer most major credit cards, VISA, AMEX, Shopify Pay, PayPal, Apple Pay and Google Pay. If you'd like to see another option available on our website, we would love to hear your feedback! Please feel free to contact us via our chat service with your suggestions.

What currencies do you offer on your website?

Orders to the United States and rest of world are charged in USD. 

Do you offer special discounts?

We’re offering an exclusive 20% discount for fans who is our brand kol. Just add our kol exclusive code on the cart page and your discount will be applied at checkout. Please note: the 20% discount cannot be combined with other onsite discounts. In the event of an onsite sale or promotion, 20% will be deducted off the full price of the item when using your kol exclusive code.